Privacy Policy

Home » Privacy Policy

At Foshan Zeren Precision Casting Co., Ltd. ("ZR Investment Casting", "we", "our", or "us"), we respect the privacy of our Website visitors, customers, and business contacts. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our Website, submit an inquiry or request for quotation, upload technical documents, or otherwise communicate with us in connection with the Website.

Our Website is primarily intended for businesses and professional users seeking investment casting, CNC machining, engineering review, quotation, and related manufacturing services. By using the Website or providing information to us, you acknowledge that you have read this Privacy Policy.

Where a privacy or data protection law applies to a particular processing activity, we handle personal information in accordance with the requirements that apply to that activity and jurisdiction.

1. Information We Collect

1.1 Information You Provide Directly

When you contact us, submit an inquiry, request a quotation, upload documents, or communicate with our sales or engineering team, you may provide information such as:

Full name, company name, job title, country or region, email address, and telephone number.
Inquiry details, project requirements, quantities, delivery requirements, and other information included in your message.
Technical specifications, drawings, CAD files, 3D models, PDFs, photographs, or other documents that you choose to provide.
Business contact, shipping, or order-related information where needed to respond to or support your request.

Providing this information is generally voluntary. However, certain information may be necessary for us to evaluate your project, prepare a quotation, process an order, or respond effectively to your request.

1.2 Information Collected Automatically

When you browse the Website, certain technical and usage information may be collected automatically through server logs, cookies, and similar technologies. Depending on the technologies enabled on the Website, this may include:

IP address and approximate geographic location.
Browser type and version, device information, operating system, and language settings.
Date and time of access, pages viewed, time spent on pages, navigation paths, referring pages, and exit pages.
Website performance, interaction, and security information.

This information is generally used to operate, secure, measure, and improve the Website and is not intended to identify individual visitors by name.

1.3 Business and Technical Information

Because we provide custom manufacturing services, business communications may contain project-related information such as RFQs, engineering drawings, product specifications, material requirements, manufacturing standards, tolerance requirements, surface-finish requirements, quality requirements, purchase inquiries, shipping instructions, and communication records.

We use this information for legitimate business purposes related to your project, including technical evaluation, quotation, manufacturing feasibility review, order processing, production support, and customer communication.

1.4 Sensitive Information

We do not intentionally request sensitive personal information through the Website, such as government identification numbers, health information, biometric data, religious beliefs, political opinions, or personal financial account credentials. Please do not submit sensitive personal information unless it is genuinely necessary for a legitimate business process and has been specifically requested.

1.5 Children's Information

The Website and our services are intended for businesses and professional users and are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware that such information has been submitted to us, we will take reasonable steps to delete it.

2. How We Use Information

We may use the information we collect for the following purposes:

Respond to inquiries, quotation requests, technical questions, and customer service requests.
Review drawings and technical documents, assess manufacturability, and recommend suitable casting, machining, material, or finishing solutions.
Prepare quotations, coordinate samples, process purchase inquiries and orders, and communicate about production or delivery.
Maintain business records, manage customer relationships, and support quality, contract, audit, and compliance activities.
Operate, maintain, secure, troubleshoot, and improve the Website and its functionality.
Measure Website traffic and content performance and understand how visitors use the Website.
Prevent fraud, unauthorized access, misuse, or other unlawful activity.
Comply with applicable legal obligations, lawful requests, and contractual requirements, and protect our rights and legitimate business interests.

We do not use contact information to send unrelated promotional communications unless you have requested such communications or they are otherwise permitted by applicable law.

3. Legal Bases for Processing (Where Applicable)

Where the General Data Protection Regulation (GDPR), UK GDPR, or another law requiring a legal basis applies, we rely on one or more appropriate legal grounds, depending on the circumstances:

Consent - where you have given us permission for a specific processing activity.
Steps before entering into a contract or performance of a contract - for example, when you request a quotation, submit a project for review, place an order, or ask us to provide services.
Legitimate interests - where processing is reasonably necessary for our business operations, customer communication, Website improvement, security, fraud prevention, or record keeping, provided those interests are not overridden by your rights.

Legal obligation - where processing is necessary to comply with applicable laws, regulations, or lawful requests.

4. Cookies and Analytics

4.1 Cookies and Similar Technologies

The Website may use cookies and similar technologies to support essential Website functions, remember certain preferences, maintain security, and understand Website usage. Cookies are small files or identifiers stored on or accessed from your device when you visit a website.

4.2 Essential and Analytics Cookies

Essential cookies may be used where necessary for core Website operation, security, navigation, and basic functionality. These technologies are used only to the extent reasonably necessary for the relevant function.
With your consent where required by applicable law, we may also use analytics cookies or similar technologies to measure Website traffic, visitor engagement, page performance, traffic sources, and Website interactions. Analytics information helps us improve Website usability, content, and performance.

4.3 Analytics Providers

Where enabled, we may use third-party analytics services, including Google Analytics, to help us understand how visitors interact with the Website. Such providers may process technical and usage information such as device information, browser information, approximate location, pages viewed, and engagement data in accordance with their own terms and privacy practices.
We use analytics information for Website measurement and improvement and do not use it for the purpose of identifying individual Website visitors by name.

4.4 Your Cookie Choices

Where required by applicable law, we seek consent before using non-essential analytics cookies or similar technologies. You may refuse or withdraw consent through any cookie preference tool made available on the Website. You may also manage or delete cookies through your browser settings. Blocking certain cookies may affect some Website features or functionality.

5. Sharing and Disclosure of Information

We do not sell, rent, or trade personal information to third parties for their own marketing purposes. We may disclose limited information only where reasonably necessary for the purposes described in this Privacy Policy.

5.1 Service Providers and Contractors

We may use trusted service providers or contractors that support Website hosting, maintenance, email communications, analytics, IT security, business administration, or requested manufacturing services. They may receive information only to the extent reasonably necessary to perform services for us or support your project, and we expect them to handle such information appropriately.

5.2 Authorized Personnel

Personal, business, and technical information may be accessed by authorized personnel who need it for sales communication, engineering review, quotation, project coordination, production support, quality management, customer service, or related business purposes.

5.3 Technical Documents and Confidentiality

We recognize that customers may provide confidential or proprietary technical materials, including engineering drawings, CAD files, 3D models, specifications, material requirements, manufacturing standards, and other project documents. We use such materials only for legitimate purposes connected with the relevant project, such as feasibility assessment, quotation, production planning, quality review, order fulfillment, and customer communication.

We take reasonable measures to protect technical documents from unauthorized access, disclosure, alteration, or misuse. We do not intentionally disclose customer technical documents to unrelated third parties unless you authorize the disclosure, it is reasonably necessary to provide the requested services, or disclosure is required or permitted by law.

5.4 Legal Requirements and Business Transactions

We may disclose information where required or permitted by applicable law, regulation, legal process, or a lawful government request; to protect our rights, property, safety, or legitimate interests; to investigate fraud or security incidents; or to enforce agreements and Website policies. If our business is involved in a merger, acquisition, restructuring, or transfer of assets, information may be transferred as part of that transaction subject to appropriate confidentiality and data protection obligations.

6. International Data Transfers

We are based in China and serve customers in multiple countries. Information submitted through the Website or during business communications may therefore be processed in China and, where relevant, by service providers located in other jurisdictions.

Where applicable law requires specific safeguards for international transfers of personal information, we take reasonable steps to use appropriate safeguards or other lawful transfer mechanisms that are available for the relevant processing activity.

7. Data Retention and Security

7.1 Data Retention

We retain personal, business, and project-related information only for as long as reasonably necessary for the purposes for which it was collected, including responding to inquiries, preparing and following up quotations, supporting projects and orders, maintaining business and quality records, resolving disputes, and meeting legal, contractual, or regulatory requirements.

Retention periods may vary depending on the nature of the information, the customer relationship, project requirements, contractual arrangements, and applicable legal obligations. When information is no longer reasonably required, we take appropriate steps to delete, anonymize, or otherwise securely dispose of it.

7.2 Security Measures

We use reasonable technical and organizational measures designed to protect personal information and business-related data. Depending on the relevant system and information, these measures may include secure Website infrastructure, encryption in transit, restricted access, internal confidentiality procedures, system maintenance, security controls, and measures intended to reduce unauthorized access or misuse.

No Internet transmission or electronic storage method can be guaranteed to be completely secure. Accordingly, while we take reasonable measures to protect information, we cannot guarantee absolute security.

7.3 Security Incidents

If we become aware of a security incident involving personal information, we will investigate and take reasonable corrective steps and, where required by applicable law, notify affected individuals or relevant authorities.

8. Your Privacy Right

Depending on your location and the law applicable to our processing of your information, you may have rights concerning your personal information. These rights are subject to legal conditions, limitations, and exceptions.

8.1 Rights Under the GDPR / UK GDPR (Where Applicable)

Where the GDPR or UK GDPR applies, your rights may include:

The right to request access to personal information we hold about you.
The right to request correction of inaccurate or incomplete personal information.
The right to request deletion of personal information in circumstances provided by law.
The right to request restriction of certain processing.
The right to object to certain processing based on legitimate interests.
The right to data portability where legally applicable.
The right to withdraw consent at any time where processing is based on consent, without affecting processing already carried out lawfully.
The right to lodge a complaint with an applicable supervisory authority.

8.2 California Privacy Rights (Where Applicable)

If the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), applies to our processing of your personal information, California residents may have additional rights, subject to applicable requirements and exceptions. These may include rights to know or access certain personal information, request correction or deletion, opt out of certain sales or sharing where applicable, and receive non-discriminatory treatment for exercising applicable privacy rights.

We do not sell personal information to third parties for monetary consideration. Any request relating to California privacy rights will be handled in accordance with the law to the extent that the CCPA/CPRA applies to us and to the relevant processing activity.

8.3 Exercising Your Rights

To exercise an applicable privacy right, please contact us using the details in Section 11. We may request information reasonably necessary to verify your identity, confirm the scope of your request, and protect information from unauthorized access or fraudulent requests. We will respond within the period required by applicable law.

9. Third-Party Links and Services

The Website may contain links to third-party websites, platforms, certification organizations, business resources, or other external services that we do not operate or control. Those third parties have their own privacy practices and terms. We are not responsible for the privacy, security, content, or availability of third-party websites or for their handling of information. We encourage you to review their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Website, business operations, data practices, technology, or applicable legal requirements. When we make changes, we will update the Effective Date shown at the top of this page. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us:

Company

Company

Foshan Zeren Precision Casting Co., Ltd.

Website

Website

https://www.zr-investmentcasting.com/

Address

Address

No. 4, Xinzhao Industrial Zone, Keyun South Xingwang Road, Zone A, Shishan Industrial Park, Foshan, Guangdong, China

Email

casting@gdzeren.com

Phone

Phone

+86-158-75760497